Shipping & Returns Info

SHIPPING METHODS AND TRANSIT TIMES

USPS Standard / 7-10 days

UPS Ground* / 4-7 days

UPS Second Day Air / 2 days

UPS Next Day Air / 1 day

International / options will vary-find out at checkout

*Please note that this isn’t an expedited shipping method.

rates

  • Free standard shipping in the contiguous USA on orders $75+
  • $6.95 standard shipping in the contiguous USA on orders under $75
  • International rates vary—find out at checkout

SOME NOTES!

  • We’re unable to change or cancel an order once it’s placed. We are not responsible for incorrect addresses entered at checkout. Please contact us at [email protected] for any additional information.
  • Orders placed after 7 am CST on Friday will process the following Monday.
  • The pickup day does not count as a day in transit-expedited shipments may take one additional business day.
  • We're not responsible for UPS or USPS shipping delays.
  • Customs fees and duties are the customer's responsibility.
  • UPS does not ship on weekends.
  • UPS cannot deliver to PO boxes-a valid street address is required!

RETURNS

To start a return, visit our Returns Center.

SOME NOTES!

  • You have 30 days from delivery to initiate a return request.
  • You cannot return or exchange items that were free gifts, promotional items with retail value, or marked as final sale.
  • A $5.95 fee will be deducted from your refund.
  • Please allow approximately 7-14 business days for return processing after we receive your return. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 3-5 business days to credit back to your requested form of payment.
  • Please note: ban.do is not responsible for any items not purchased from ban.do returned to us by mistake.
  • All items should be returned in original condition, with original packaging and tags attached.
  • Customers are responsible for returns delivered outside of the US - please contact [email protected] for more information.
  • Received a damaged item? Send us an email at [email protected].