frequently asked questions

It’s like the “ban” in “bandana” and the “do” in “cookie dough”. ban.do is a spinoff of the fancy French word “bandeaux” which means headbands.

Not in the traditional sense, but we can be found in lots of stores around the world—click here to find one near you. We also host shopping events in person several times a year. Find out about those from our instagram (@shopbando)!

For sure. We’ll even give you a promo code for 10% off your next purchase when you join! Just scroll down to sign up in the footer below.

Yep! On any page where we ask you to enter your address, phone number, or credit card information, we use secure socket layer (SSL) to encrypt the communication.

ORDERS + SHIPPING

We’re unable to change or cancel an order once it’s placed. We are not responsible for incorrect addresses entered at checkout. Please contact us at info@bando.com for any additional information.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping orders of $75 or more that are shipped within the US.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Returns & Refunds

Yes, you can return your purchase within 30 days for a refund.

To begin a return request, please visit this page: https://returns.bando.com/

WHOLESALE + LARGE ORDERS

We’ve got a super simple wholesale policy for both domestic and international wholesalers. Click here to apply for an account or email any questions to wholesale@bando.com.

You can and you should! We offer special pricing for businesses looking for corporate gifts, internal office supplies, and SO much more! Just click here for more info!

You bet! When you order 50 or more units of a single item, we offer tiered pricing based on how many you want. Click here for more details and we'll make sure you get the best prices possible.

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