Shipping & Returns Info
HOLIDAY DELIVERY SCHEDULE
Need your order by 12/25? While delays from shipping carriers are beyond our control, here are our recommendations:
Standard Shipping - USPS: Order by 12/17 11:59 pm PST
UPS 3-Day Shipping: Order by 12/18 11:59 pm PST
UPS 2nd Day Air: Order by 12/19 at 11:59 pm PST
UPS Next Day Air: Order by 12/20 at 11:59 pm PST
SHIPPING METHODS AND TRANSIT TIMES
USPS Standard / 7-10 days
UPS Ground* / 4-7 days
UPS Second Day Air / 2 days
UPS Next Day Air / 1 day
International / options will vary-find out at checkout
*Please note that this isn’t an expedited shipping method.
Join The Friend Zone for free standard shipping in the contiguous USA on orders $50+ or ALL orders
Not in The Friend Zone? Then:
- Free standard shipping in the contiguous USA on orders $75+
- $6.95 standard shipping in the contiguous USA on orders under $75
- International rates vary—find out at checkout
- Orders placed after 7 am CST on Friday will process the following Monday.
- The pickup day does not count as a day in transit-expedited shipments may take one additional business day.
- We're not responsible for UPS or USPS shipping delays.
- Customs fees and duties are the customer's responsibility.
- UPS does not ship on weekends.
- UPS cannot deliver to PO boxes-a valid street address is required!
To start a return, visit our Returns Center.
- EXTENDED HOLIDAY RETURNS: Orders placed between November 20 - December 25 can be returned until January 15th.
- You cannot return items that were free gifts, promotional items with retail value, purchased longer than 30 days ago, or marked as final sale.
- For orders placed after 2/28/23, a $5.95 fee will be deducted from your refund.
- Customers are responsible for returns delivered outside of the US - please contact firstname.lastname@example.org for more information.
- Received a damage item? Send us an email at email@example.com.