SHIPPING
all orders ship monday through friday from bowling green, ky. processing takes 1-3 days for standard shipments and 1 day for expedited shipments.

need to cancel or make an adjustment? let us know right away, and we'll do our best! email info@bando.com or call 1-800-992-3006. unfortunately we're unable to make any changes once an order is sent to our warehouse, 'cause we're working quickly to get it to your doorstep!

methods and transit times
ups standard / 2-8 days
ups ground* / 1-5 days
ups three day select / 3 days
ups second day air / 2 days
ups next day air / 1 day
international / options will vary-find out at checkout

*please note that this isn’t an expedited shipping method.

rates
  • spend $50 or more in the contiguous usa and free standard shipping is all yours!
  • spend under $50 in the contiguous usa and standard shipping is only $5
  • all other rates vary-find out at checkout
some notes!
  • personalized items take 5-7 days to process
  • orders placed after 7am CST on friday will process the following monday
  • the pickup day does not count as a day in transit-expedited shipments may take one additional business day.
  • we're not responsible for ups or usps shipping delays.
  • customs fees and duties are the customer's responsibility.
  • ups does not ship on weekends.
  • ups cannot deliver to po boxes-a valid street address is required!
shipping rates

Expedited orders will be shipped the next business day after they are received.

RETURNS
not diggin' your purchase? well, we definitely don't want you to be disappointed!

to return something, please call us at 1-800-992-3006 or email us at info@bando.com. all returns require authorization by a customer service representative within 30 days of the delivery date. sorry, unauthorized returns will be refused.

some notes!
  • we don't currently cover the cost of return shipping.
  • any order discrepancies must be reported within 10 business days.
  • received a damaged product? gah, we're sorry. call us at 1-800-992-3006 within 10 days.
  • we're not responsible for items delivered to an incorrect address supplied by the sender-so check that info twice!
  • personalized/monogrammed items are not returnable.
  • please handle your products with care! damages caused by improper handling aren't our responsibility.

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