SHIPPING METHODS AND TRANSIT TIMES

Free/Standard Shipping / 7-10 days

UPS Ground* / 4-7 days

UPS Second Day Air / 2 days

UPS Next Day Air / 1 day

International / options will vary-find out at checkout

*Please note that this isn’t an expedited shipping method.

HOLIDAY SHIPPING CUTOFFS

For orders shipping in the United States, here are our guidelines for what method to choose for delivery by 12/24.

• 12/18 at 11:59 pm PST: Free/Standard Shipping
• 12/19 - 12/21 at 11:59 pm PST: UPS 2nd Day Air
• 12/22 at 11:59 pm PST: UPS Next Day Air

rates

• Free standard shipping in the contiguous USA on orders $75+
• $6.95 standard shipping in the contiguous USA on orders under $75
• International rates vary—find out at checkout

SOME NOTES!

• We’re unable to change or cancel an order once it’s placed. We are not responsible for incorrect addresses entered at checkout. Please contact us at info@bando.com for any additional information.
• Orders placed after 7 am CST on Friday will process the following Monday.
• The pickup day does not count as a day in transit-expedited shipments may take one additional business day.
• We're not responsible for UPS or USPS shipping delays.
• Customs fees and duties are the customer's responsibility.
• UPS does not ship on weekends.
• UPS cannot deliver to PO boxes-a valid street address is required!

RETURNS

EXTENDED HOLIDAY RETURNS: Orders placed between November 1 and December 25 will be eligible for return or exchange through January 31.

To start a return, visit our Returns Center.

SOME NOTES!

• You have 30 days from delivery to initiate a return request.
• You cannot return or exchange items that were free gifts, promotional items with retail value, or marked as final sale.
• A $5.95 fee will be deducted from your refund.
• Please allow approximately 7-14 business days for return processing after we receive your return. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 3-5 business days to credit back to your requested form of payment.
• Please note: ban.do is not responsible for any items not purchased from ban.do returned to us by mistake.
• All items should be returned in original condition, with original packaging and tags attached.
• Customers are responsible for returns delivered outside of the US - please contact info@bando.com for more information.
• Received a damaged item? Send us an email at info@bando.com.